Shipping & Returns
Shipping Policy
We strive to ensure your order reaches you promptly and in perfect condition.
Processing Time:
- Orders are typically processed within 1-2 business days.
- Orders placed on weekends or holidays will be processed the next business day.
Shipping Rates and Options:
- Free Standard Shipping: Delivered in 5-7 business days.
Tracking Your Order:
- Once your order ships, you will receive an email with your tracking information.
- You can also track your order directly from your account on our website.
Returns Policy
Your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Eligibility for Returns:
- Items must be returned within 30 days of receipt.
- Items must be unused, in their original packaging, and in resalable condition.
- Proof of purchase is required.
Non-Returnable Items:
- Customized or personalized products.
- Items marked as "final sale."
Return Process:
- Contact us at support@timechambers.co to initiate a return.
- Once your return is approved, you will receive a return authorization and instructions.
- Pack the item securely and include the proof of purchase.
- Ship the item back to us using the provided address.
Refunds:
- Refunds will be processed within 7-10 business days after receiving and inspecting the return.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to a defect or error on our part.
Exchanges:
- We can arrange an exchange within 30 days of receiving your order.
- For exchanges, please contact us at support@timechambers.co
Damaged or Defective Items:
- If you receive a damaged or defective product, contact us within 7 days of receipt for a replacement or refund.
Need Assistance?
For any questions or concerns about shipping and returns, feel free to reach out to our customer support team at support@timechambers.co
